SimAudio Moon - Impossible to get a hold of for support?

@costa94109 Thank you for the response. I think it got through to your servers ok because I got the automated reply right after I sent it from the Moon team (please see above post). 

Also, can you please explain about the phone line? In case I ever have to call. I called directly off of your website. The automated system said hit #9 for English but I got French after hitting 9. Nothing against French language, I think it sounds cool! I just can not understand it and I will be in trouble if I need to speak to someone there. 

I had to send a CD player to them, kind of pain in rear.  They did respond, albeit slowly and I sent and they repaired it. Second time, by the way.  When it was under warranty my dealer sent it and was smoother. My local repair guy could not get the basic part needed.  Thats BS!

Sending to Canada with customers also not ideal. 

I would not buy from them.  Good gear, but repair issues and very costly to repair.  

I am still not able to call them and get a English prompt after hitting number 9. This is so frustrating especially after the rep was notified.

Can someone else please call also and confirm they are having this issue on here?  +14504492212

I never had an issue with Moon responding to e-mails. They may be at the Munich audio show. Still think they are a great company!!

I called the afternoon and #9 was English.

DeKay