SimAudio Moon - Impossible to get a hold of for support?

@dman777 

As a Simaudio Moon owner I have had nothing but positive experiences and interactions with Simaudio, the company ( gear also!). Very responsive. Consider adding the Simaudio Owners Group on Facebook. Strong representation from Sim and will, in basically real time answer tech questions. The user community is very strong and helpful as well and will give you solid opinions on any Sim gear. 

 I only dealt with them once, some years back , but they were excellent.

I never ever had any issues with moon, you may need to wait 1-2 days type of thing for help though. Eric will get to you for sure. I have 3 of their products and have contacted them a few times with questions about them.

Also, as someone else stated, join the Moon Facebook group, there is plenty of help there and Eric is on there too and chimes in. You have nothing to worry about in terms of no response or help, they will help its for sure. 

Yes I was turned off by bad service reviews from another very expensive famous brand. The guy was without his $6K  month old new preamp for seven months as it bounced from one service shop to another. The sales volume is so low on high end gear the pressure to cut corners is immense. Throw in the tariffs and finding parts is another major impediment. 

My gear is pretty much all affordable so I won't lose any sleep if it breaks. No exotic innards to slow down a repair. Learned my lesson driving a weird car years ago. 

@costa94109 Thank you for the response. I think it got through to your servers ok because I got the automated reply right after I sent it from the Moon team (please see above post). 

Also, can you please explain about the phone line? In case I ever have to call. I called directly off of your website. The automated system said hit #9 for English but I got French after hitting 9. Nothing against French language, I think it sounds cool! I just can not understand it and I will be in trouble if I need to speak to someone there.