2. amps-preamps
  3. 194446-184484

SimAudio Moon - Impossible to get a hold of for support?

I am thinking about investing some serious money into buying a Moon Audio 861 amp. It sounds so good! But their support seems to be horrible. I sent a email to them and never got a reply. I called their number in Canada and got a option to 'hit #6 for english' in which I did but I got French. If my amp ever had issues, how would I get a hold of them? They seem unreachable. 

dman777
jl35
4,173 posts
 

SimAudio used to also have a USA repair site I believe

classic8
103 posts
 

@dman777 I have received pretty good support from Simaudio. Did you use the form on their website to submit your request? BTW the 861 looks impressive! 

dman777 OP
50 posts
 

Yes, I used the website form 

rogclark783
9 posts
 

I have generally found them responsive and helpful. There are some times when they were less promptt than others, but it almost seems correlated to the urgency of the matter, which I appreciate in some respects. That all being said, I love my Moon gear. It is awesome. 

lpretiring
477 posts
 

Is learning to speak French an option?

More to discover