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SimAudio Moon - Impossible to get a hold of for support?

I am thinking about investing some serious money into buying a Moon Audio 861 amp. It sounds so good! But their support seems to be horrible. I sent a email to them and never got a reply. I called their number in Canada and got a option to 'hit #6 for english' in which I did but I got French. If my amp ever had issues, how would I get a hold of them? They seem unreachable. 

dman777
mintakax's avatar
mintakax
59 posts
 

@freediver -- Not cool man

 

testpilot
987 posts
 

Canada and the US are no longer allies. 

gkelly's avatar
gkelly
368 posts
 

I was able to leave a message with Todd about a member on audiogon not being able to get a hold of them. They seem to be closed which is obvious at this time of the day but was a normal sounding phone tree experience for me.

dman777 OP
50 posts
 

@gkelly Thank you, I appreciate it. Here is the last email I got from them:

 

MOON by Simaudio <noreply@notifications.simaudio.com>

 

Sat, May 10, 8:11 PM (4 days ago)

  

to me

Hi -------,

We have received your request and will get back to you as soon as possible.

The MOON team.

------------------------------------------------------------------------------

And the phone number, when I call it from the website on my cellphone, shows the location as Boucherville, QC

 

jl35
4,173 posts
 

SimAudio used to also have a USA repair site I believe

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