2. amps-preamps
  3. 194446-184484

SimAudio Moon - Impossible to get a hold of for support?

I am thinking about investing some serious money into buying a Moon Audio 861 amp. It sounds so good! But their support seems to be horrible. I sent a email to them and never got a reply. I called their number in Canada and got a option to 'hit #6 for english' in which I did but I got French. If my amp ever had issues, how would I get a hold of them? They seem unreachable. 

dman777
dman777 OP
50 posts
 

@freediver 450 449-2212 is the number I called.  It said in English press 9 for English and I did but I still got French after. Why would I bs? I’m going to spend $20,000 on a amp and you think I got nothing else to f****** do? 

 

Yeah, and I did send an email and I didn’t get a reply other than the automated reply that I’d get an email in 2 business days

jl35
4,173 posts
 

I always found them easy to get hold of and work with, but their gear needed too much service for me...

mintakax's avatar
mintakax
59 posts
 

@freediver -- Not cool man

 

testpilot
987 posts
 

Canada and the US are no longer allies. 

gkelly's avatar
gkelly
368 posts
 

I was able to leave a message with Todd about a member on audiogon not being able to get a hold of them. They seem to be closed which is obvious at this time of the day but was a normal sounding phone tree experience for me.

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