Service my Belles
I had a similar experience with David about 18 years ago on an amp with a transformer machanical hum issue. It took over a year and three return trips to him and finally I just gave up. I continue to read about his genius in design, but that just doesn't hold water when he can not stand behind his product. YMMV, L |
I own a Belles 350A Reference amp with which I am blissfully happy. I recently sent the amp to Dave for service, and was able to make the arrangements with minimal fuss. No, he didn't always answer the phone when I called, but he usually called me back within a couple of days. He was also fairly responsive to my emails. It took about a month to get my amp back, but it was well worth the wait. I get the impression that Dave's business (Power Modules, Inc.) is pretty much a 'Mom & Pop' shop. I know that he personally did the work on my amp, and I suspect that's the case with each piece of equipment that comes through his doors. If he fails to answer the phone when you call, or is slow responding to your emails, it's probably because he is BUSY WORKING! I'm more than happy to accept the occasional slow communication with Power Modules, Inc. in exchange for the satisfaction of knowing that when I do speak with someone there, it'll be the man holding the soldering iron. |
Going through thins in my mind, and wanting to clear the air..... Thought I would give one last note for the sake of clearing the good name of Dave Belles. We did get everything taken care of, in fact he serviced my pre for free. Now that is MOST EXCELLENT QUALITY SERVICE! If anything Dave Belles is a most excellent person. And I am the one with the quirks that need to be worked out (%-)~ Thank you Dave Belles! |
@kt_88 I know it's been a long time since this thread but do you still have your Belles gear? If not, were you happy with it? I'm purchasing a Belles SA100 amp used an a new Belles pre amp to compliment it. Just looking to see what I might expect. |
