Schiit - shipments stopped?

I ordered a Freya+ on October 30th and still don’t have it or a tracking number, so I get the OP’s frustration.

On the website, they tend to say something is “Backordered, ships on _____” but on the ship date they then say “In production. Ships in 7-10 days”. I’ve had this in the past with other items. This tends to mean that you wait however many weeks into the future the first date is and then another week or so on top of that. 

It’s definitely not the best way to set expectations about when people will receive their items. Customer service emails are always very optimistic and cheery and tend to lack specifics. 

Plus the pandemic, holidays, and the fact that they’re working on setting up a second production facility and warehouse in Texas might mean that they’re not firing on all cylinders. 

I ordered the following in Oct:
2 VIDAR amplifiers - received in Oct and they let me exchange them for 2 AEGIRs with no penalty per their return policy.
1 Yggy, - received in October.
1 Freya+ - received in November
1 Sol - received in December.
I am very happy with all of my Schitt purchases, and their customer service. I had a tube that was suspect when I got my Freya+ and they sent out a replacement immediately (free).  All my inquiries were answered promptly.

We have been through a lot.  We NEEDED toilet paper and basic items.  We WANT our toys and cry and cry when mommy says the toys are gone.   

Parts supplies shortages
Employees staying home
Government regs
Record sales due to people at home.

They are very clear about using email.  I receive prompt replies.  They are clear about building it now.  

Dont buy those speakers that are 6 months backordered.

Would be nice if they had human contact with customers. Clearly, they could careless about customers being inconvenienced.

what a mess