They need to open up the phone lines. |
People respect honesty. Schiit appears to need to be more candid. Maybe being candid is believed to impact order flow, so they are guarded about what they say.
At least they are now being more open about ship dates, at least for those who check website.
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It’s about preamps, not the other products.
I am not sure what’s going on with their preamps.
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Order is for a freya plus pre. Website Says 7 to 10 days to receive. Their cust svc phone number is answered by a machine which says to email.
this is all very suspicious. Are they still manuf? Or just shipping avail inventory.
over 2 months and unclear what’s going on. |
The don’t have a phone number. Website says ships in 7 to 10 days. This is kinda misleading.
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213runnin
Omg, for freya plus it states IN PRODUCTION, SHIPS 7-10 DAYS.
of course when shipped this adds time, AND a tracking number.
my item was ordered 2 months ago. Clearly this language is misleading. Via received email, they are unable to advise when product will ship. This is sign of a clear problem.
Preamps are a serious problem. Interested in any comments about preamp receipt.
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Would be nice if they had human contact with customers. Clearly, they could careless about customers being inconvenienced.
what a mess
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So I can sell unit used. How much I get? I offer for 150%. I would buy to avoid wait agony. |
Thanks Alex.
a very nice letter. And near end I did note an apologetic tone, which is appreciated.
we tend to forget troubling service issues, in time, but great customer service is remembered and I am one to become a loyal follower as evidenced by me buying my 10th b&w speaker, also delayed.
I am very appreciative of schiit offering a true ht bypass for the freya +. It passes thru signal while limiting tube use and controls power, inputs via remote. A feat not found on any higher end preamps which sucks so I bought yours.
I look forward to using the freya+ soon.
A tough business climate and I am empathetic.
Good luck,
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Passive output is what the ht box flows through as intended, ie ht output.
Please clarify about input sensitivity problem you referred too. This freya is connected to a marantz avr.
thanks
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I recently and finally received freya+. Sound is better than what I had. A well built nice looking unit, except for ......
ONE PROBLEM, it can be DANGEROUS to use. Gain setting for ht output must be set all the way up to enable sound to flow thru unit, before ht volume controls are used. WARNING, when u change inputs from ht to a dac u must turn gain all the way back. Otherwise dac will come on at full volume. USERS beware, freya can be dangerous to your health!
surprised this is allowed to be sold to consumers. It has a design problem and there are no warnings in their manual. I have restricted use of system. unfortunately, I will be scraping it and buying something else, too damn risky to users. Do not drink while changing settings. |
They market product as a ht bypass preamp. I have several emails where they tout this feature.
what else do you use passive output for?
the passive output allows a receivers volume to control volume. Unity gain is achieved with the passive output on freya.
What are you saying jaytor, it conflicts with schiits marketing of product. Keeps tubes off when not needed, exactly what ht is all about. |
Reubent,
Amazing comments, thanks.
when you refer avr setup, would these be the channel level settings? which normally don’t need to be adjusted, except for many one channnel abit louder than another.
problem with ht bypass for tube preamps is that no one designs a preamp that keeps the tubes off while watching tv. I do know audio research will do this on their next version of the awesome ref6se unit, has 8 Tubes. |
Yes indeed, it is marketed as a ht bypass solution without a warning. This product as marketed seems very dangerous to use. A family member using this may easily make a mistake.
Very very surprised elite posters are supportive of this situation. Very troubling. I have now learned about this product and it has a dangerous feature deserving of great care.
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If you dont adjust freya properly, you may damage your hearing. I do have emails where they tout product for ht use. The definition of marketing to discern where anything improper occurred is irrelevant. Whether they marketed it this way or not is irrelavant. All this does not prevent a risky to your hearing health situation while using product. Its a poor design.
so how is ht handled on a preamp if the passive setting isnt supposed to be used for this?
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Instruction manual provides no warning as it supports ht use. |
A congressional investigation warranted? |
Drussell,
did u not see the 3/12 post from facten above??
clearly, had u seen it you would reverse ur stance. This Product, and no doubt others, can be very dangerous. I dont let my kids use it. It is destined for the junkyard, its a cheap box.
i am looking for a highend ss line stage with ‘ht bypass’. I made a mistake buying freya. |
