Schiit - shipments stopped?

I ordered a Freya+ on October 30th and still don’t have it or a tracking number, so I get the OP’s frustration.

On the website, they tend to say something is “Backordered, ships on _____” but on the ship date they then say “In production. Ships in 7-10 days”. I’ve had this in the past with other items. This tends to mean that you wait however many weeks into the future the first date is and then another week or so on top of that. 

It’s definitely not the best way to set expectations about when people will receive their items. Customer service emails are always very optimistic and cheery and tend to lack specifics. 

Plus the pandemic, holidays, and the fact that they’re working on setting up a second production facility and warehouse in Texas might mean that they’re not firing on all cylinders. 

I checked my order for a Freyga + today. Usually I see “in production 7-10 days etc etc”. Today I had a estimated delivery date of March something. Finally some communication !!!!

Oh, no! When did you order yours? I placed my order on 10/30 and have been getting the shipping in 7-10 days runaround from customer service for over two months now. Did they email you about March 25th or did you just see it on their website?

After a 3 month wait and one too many boilerplate emails from Schiit, I decided to cancel my order today.

It feels good!

While waiting, I’ve narrowed down a few other directions I might go in and figured why not take the plunge. While I’m sure I would’ve been happy with the Schiit gear, I think the communication sucked and I got disenchanted with their “rebellious upstart” image extending to how they informed buyers about months long delays. Why not just email out the info from HeadFi that @gnaster posted above to everyone waiting for a Freya+?

Strangely, it was the fastest and clearest communication I’ve had with Schiit. Within 25 minutes of writing to cancel, I had a reply and $600 going back to my PayPal. That was money I’d sent them to get a Bifrost in my order instead of a Modi.

Onward!!

Alex....that was brilliant and thank you, even though I canceled my order. 

It seems that Laura Z and George who answered my emails could only provide  limited info...”We hope to ship in 7-10 days” and “So sorry for the wait”, “I’m sorry, the order isn’t ready yet” and whatnot over the last few months.

If the Schiit website had the same info that Jason Stoddard shared with folks on HeadFi then the people waiting wouldn’t be so salty about their wait. Myself included. Folks shouldn’t have to sift the tea leaves on Audiogon, HeadFi, and Superbestaudiofriends to find out what’s up with Schiit. Even if Jason and Mike post on other forums, why not front page that info on the Schiit site? 

You’d probably get even more orders!

And of course that would increase the wait list for some items, but a well-informed wait list isn’t a bad thing.

People wait on Decware amps for 5-6 months because they have a well-defined waiting list that they post in their forums and people know where they stand and when to expect their items.