Good to know. Made in America is one of the reasons I went with Raven. Just got shipping notification my Blackhawk is on the way! Already I have a sort of similar experience. Through no fault of their own, just the normal supply chain horrors we have these days, mine was delayed quite a bit. Dave Thompson has done a lot of shows where their amps are used with Tekton Moabs. Enough so he knows which tubes he likes the best with my speakers. So he is throwing in a few sets of those, sort of make up for the delay. Which wasn't even their fault. I've personally never been one for tube rolling, but not because it doesn't make a difference but because it is such a crapshoot. Dave Thompson though is a veritable sommelier of tube tastings. That changes everything and is another reason for going with Raven. Thanks for sharing your experience.
Raven Stereo Tube Amplifier Customer Service
I just wanted to send out a real scenario as it relates to the value of buying great integrated
stereo tube amplifiers like the Raven Nighthawk. While there are tons of positive reviews and comments made on this forum about Raven's stereo
tube amplifiers, there isn't that much said about their customer service. Case in point, I accidently misaligned a power tube and realized quickly that something was wrong (loud buzzing noise from right channel speaker). After turning the power off, I realigned all power tubes and the buzzing stopped. Concerned, I called James Connell (President of Raven Audio) the next morning and told him my problem. He told me he would send me a shipping label and to return the integrated amp and he would not only have his audio engineer check it out completely but that he would fix it for free! During our discussions he informed me there was an upgrade program for my nighthawk and that he could upgrade it while it was in the shop and return it back to me within a week or so. Now that's what I call outstanding customer service. Granted, you can buy excellent stereo components from around the world, but there is something said for really good customer service from a product made in the US.
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@millercarbon, enjoy your new amp, I know I have! As for upgrading, its probably better to go to the website:
Avian Integrated Tube Amplifiers Archives | Raven Audio than call Dave or James. I don't think they have enough hours in the day to answer everyone's calls on something like that. |
I hear you. But you have to understand, this is my schtick. I don't just buy stuff. I research the crap out of it, then once I know everything call and eat up hours and hours of the designer's precious time anyway, place my order, then call and eat up even more hours of their precious time. All for the fun of writing it up in order to be attacked for sharing all the neat info learned talking with these guys. See: Keith Herron, Krissy Tetrault, Eric Alexander, Max Townshend. Woulda called Koetsu-san, but he died, and anyway I don't habla Japanole. Besides, oh wait, what's this? My Raven email: "Thank you we have completed your order- If you haven't already, please reach out to James Connell at 972-514-9532. We LOVE to meet and speak with every customer. Thanks so much, we look forward to connecting." So there you go- they LOVE me! But mostly it's to entertain the haters. We all need a reason to get out of bed in the morning. Who knew I was such a motivating influence? |