Pairing streamer

@rbstehno Hi , I obviously fall into the “ Don’t Know “ category, and I’m not being sarcastic. Would you please explain to me why I have two routers and two streamers, one WiFi and one hardwired to a different router. Why then, can I only access each with their corresponding router ? I do this by switching the Wi-Fi connection on my iPhone to the appropriate router. Thank you, Mike Bolger. 

@davegolf2424 

           Are you using the sense app only or have you tried to connect going through the  Innuos website direct (no app)? I had to use the Innuos website direct for my pixelbook to connect the Zen Mk3 as advised by Innuos Tech Support. Then I bookmarked it, named and saved it, and click on that to connect, not the app. Other than that, and I am pretty sure you have gone thru all the basics, but try this sequence. 1) remove and replug the Ethernet cable at both ends assuring it is secure at both ends and consider trying another Ethernet cable if the first round of these 5 steps does not work. (2) shut down the mini and unplug it. (3) reboot both the modem and router. (4) reboot your device. (5) plug in the mini, turn it on.  If using the website and going thru reboot process above doesn't work, suggest contacting Innuos. 

@davegolf2424 

@thriftyaudio 

        My first reply is along the same lines as thrifty. If you haven't done so already, enter my.innuos.com in your browser and see how that goes if you haven't tried that already. 

See if there is a reset button on the sense app.  Look in the manual or contact Innuous.

I had a similar issue recently.  Couldn’t find my Zen MK3 on my tablet or phone.  I replaced by router pod that’s connected by Ethernet cable to the zen.  That did the trick.