Ortofon bronze PNP ALERT!!!!!

I pulled the red pin out of my newish Ortofon Super OM cartridge last night. Just devastated. Emailed the story of the tragedy with pictures to the vendor this morning. The Needle Doctor is sending me a new one! It could have gone either way. I love those guys... Brian, Ken... thanks SO much.

Hi,
the same thing just happened to me with my Ortofon m2 Bronze on my mmf 5.3 turntable.
i couldn’t believe it either, I’ve been in this hobby for ~40+ years and never had that happen!
its obviously a manufacturer/ design defect in which a reputable company like Ortofon should stand behind!
Maybe we should put a YouTube video out for Ortofon owners to beware of this issue.
I heard it happened to a friend of mine on his EAT turntable’s $1400. Ortofon!
Quality should come first!

The seller purchased off the gray market, bad move!  Ortofon must be pretty busy filling the needs of all those new folks getting into vinyl records and $$ may be  getting in the way of QC.  Sad really!I still have teeth marks on my rear end from my "Grey Market" purchase years ago. 

From now on I will put a dab of superglue on the pins of every Ortofon cartridge I buy before attaching any clip. Problem solved!

It never happens even with 40 years old vintage cartridges, they are properly made, not like new Ortofon. 

Honestly, i have changed the leadwires on so many carts, moving them from one headshell to another, they are all made in the 70's or in the 80's, and i have never ever had any problem with cartridge pins. 

This is definitely Ortofon's quality control and poor build quality of the modern cartridges from one of the biggest manufacturer. 

Hi,I sympathise with Steve, and I cannot understand all these uninformed responses seeking to attribute legal liability to 1st, 2nd, 3rd parties in the transactions. This is solely a manufacturing/design issue. it should not be possible to pull out the pins  of a cartridge without excessive force, Problem: caused by Ortofon. trust me I have been in high-tech manufacturing for 40 years and Hi_fi for the same time. Never, ever managed to pull pins out.I must declare an interest: 2 years ago I bought an Ortofon Om10, a real disaster, After days trying to get it to track, there was a bad edge to the sound; medium level distortion from mistracking. Checking with a microscope I found my stylus was conical - not elliptical. Ortofon churn out these to the grey market. Customer service useless. Avoid Ortofon.Brian

There are individuals in ownership of Ortofon Models that are more than 10 years old and are able to keep them functioning through various methods.
My endeavours with Ortofon Cartridges is one where I intend on having the purchased Cartridge to be used as a Donor Cartridge for a rebuild.
Such a Purchase is governed by Caveat Emptor.

In numerous conversations with my rebuild Technician, who has a very intimate knowledge of Ortofon Models.
There is not a Ortofon Cartridge being suggested as not usable as a result of Poor Quality Control from Ortofon.
The selection process suggested, is based on what the end user is hoping to achieve with the build, and always to seek out a Cartridge which has a cantilever that has no noticeable alignment issues.

The assessment from my end is that Ortofon have produced numerous Cartridges and as made known in this thread a particular model is transparently reported after an enquiry, as having a known of 
Quality Issue, and has been discovered and Ironed Out.

I am remaining confident with Ortofon, and feel there will be other reliable donor cartridges to found for future endeavours.

If Ortofon were not so transparent with their explanation about the Quality Issue, this thread may have been a request to be informed on a reliable repair Technician, who could secure the Pins.         

Maybe user error, too much force used...or maybe just a bum cartridge...it happens with all manufacturers now and then...it maybe slipped by QC...I own the 2m bronze and it is a wonderful cartridge.

" Let me say this,has anyone ever had all four pins come out of a cartridge body.No me either.They clearly were not glued in and pulled out easily with no effort "I had this happen with a Shinon Red Boron cartridge back in the 1980s.  The entire back of the cartridge pulled out with part of the internal mechanism attached.  I loved that cart before it suddenly died.