New Eversolo DMP-A10

Oh that's interesting. I was not aware of that. Seems like it should have been an easy fix with firmware updates so not sure how the ball got dropped so badly there. Especially since McIntosh is not some fringe tiny brand with few users. I've used about a dozen DACs with my A8 and no problems but the McIntosh problem is still cause for concern. 

Other DACs too. Some resolved , some not.  I thought it was a great box until that issue    Interim fix is to not use USB and use Coax but that not really a fix. Their suggestion was to roll back firmware and turn off updates.  Good fix ……

I got skewered on their forum by people who have units without bugs , but if you search their forum and others you’ll find many different issues each firmware there’s something wrong or not resolved.  
 

I wonder if the A10 is built with Android 11,  like the A6/8. that was end of life Jan 2024 , no more updates or security patches.  I don’t know how that affects things down the road but  $3700 seems like a lot for a company that was the “budget” leader.   Not budget anymore.   I’m a regular guy, that’s a lot of $$$    Definitely do your homework at this price point.  Aurender A1000 is a much better value.  
 

No I2S is a major ommision in preamp DAC at this price point and the non-standard IS2 is a non argument when other DACs make that an irrelevance with various pinout choices easily selected to suit partnering. Apart from that personal showstopper it appears a lot of value for money and I'm sure will be a hit with audiophiles looking for another step up.

I swore off Eversolo products after my A6 would not recognize my high end Samsung SSD card.  Their customer service actually wanted me to send them the SSD  card so they could test it in China.  I did not.  The app was a bit buggy too, but better than Cambridge or Bluesound.

Summit HiFi offered to credit me the purchase price of the A6 towards an A8.  I had a separate DAC so the A8 really did not work for me.  I ended up selling the A6 to a friend that knew the SSD feature did not work.  I ended up with an Innuos Pulse plus Phoenix USB replacing the A6.  In the end I am glad the Eversolo customer service was so terrible.  I ended up with an outstanding streamer with an easy to use app (Sense).

The A10 looks interesting, but not in my system.

Thanks for the interesting stories. I guess it's yet another situation in life where we think everything is great until some issue comes up, and then we get to find out how good/bad the company is when it comes to service and support.

Unfortunately for streaming devices it seems most aren't great. My journey has involved issues of some type from Cambridge, Matrix, Innuos, Bluesound, and Aurender (although the latter was quite a while ago). Finally satisfied with Eversolo in my headphone system and Auralic in the big rig. I've seen lots of people have trouble with Auralic streaming gear, even if I have not (yet). I guess the same goes for Eversolo now as well.