New Eversolo DMP-A10

I asked Eversolo if they can remotely access the device to correct the problem like Aurender and Innuos can....  no response.     They suck.   

Absolute worst customer service in my 40 years in this hobby. 

Eversolo A6 and A8 don’t recognize McIntosh USB DACs since June.  Several FW and still not resolved.  Anyone spending $3700 on an Eversolo will be disappointed with the level of suppprt for the money.  
 

Aurender or Innuos if you want support commensurate with price. 

Other DACs too. Some resolved , some not.  I thought it was a great box until that issue    Interim fix is to not use USB and use Coax but that not really a fix. Their suggestion was to roll back firmware and turn off updates.  Good fix ……

I got skewered on their forum by people who have units without bugs , but if you search their forum and others you’ll find many different issues each firmware there’s something wrong or not resolved.  
 

I wonder if the A10 is built with Android 11,  like the A6/8. that was end of life Jan 2024 , no more updates or security patches.  I don’t know how that affects things down the road but  $3700 seems like a lot for a company that was the “budget” leader.   Not budget anymore.   I’m a regular guy, that’s a lot of $$$    Definitely do your homework at this price point.  Aurender A1000 is a much better value.  
 

Remember, when buying a streamer you are buying a package. Hardware and support. The best hardware is junk without good software to control it

The frustrating part is it’s not my A6, it’s my Dad’s. I told him to buy a Bluesound , Innuos , or Aurender. He bought into the hype. Several morons on their forum thought I was an idiot for not letting summit swap it .... that would only leave Amir with another bad unit and me with no resolve. It’s not "broken" , their engineers apparently don’t understand the importance of updates being cumulative and including all device profiles from previous updates.

It cost me $100 for a work around, a Coax . If he had a large DSD 128 or higher collection he would be out of luck with no USB.

Their support is go to some site not even affiliated with them , McBluna.net and find older versions of FW to roll back FW. This contradicted their initial response which was rolling back firmware is "dangerous" They blamed ancillary devices and cables. Their firmware caused no USB out immediately after reboot.

I completely ripped them on their forum and targeted Instagram ads and someone supposedly from Eversolo finally reached out. Too late, would never buy or recommend an Eversolo product. Decent box , terrible support. Real POS outfit.

With streamers software and firmware is just as important as the sound quality.  You are investing in hardware, software , and customer service.  

The better companies excel at all three.  

Eversolo will be giving a bunch of A10 away in exchange for review.  I don’t think any are in public hands yet.   Good luck. 

If after reading others in this thread expressing their disappointment with Eversolo and you want to spend $4k go right ahead.  That's a lot of money .    Unfortunately you don't understand how important the streamer software is .  To go from a perfectly working unit to no USB is unacceptable.  Last FW introduced dropouts with Tidal and did not fix USB.   They are not seasoned developers over there.