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New buy, no return policy

I am negotiating a sale with a reputable, but small dealer for a pair of new Acora SRC-2 speakers. I have heard them in the showroom with comparable electronics to my own and loved the sound and design. The show room was only slightly acoustically treated.

I'm ready to throw down, but the dealer does not have any kind of return policy if, for some reason, they dont work out in my own space. I dont feel comfortable with this policy but wondering if I am just being too entitled?  Other dealers from which I have purchased new speakers  have had 30 or 60 day returns, no questions asked. 

I also have the opportunity to buy a used set of these speakers from TMR with a return policy (minus 5% ,restock) if not satisfied. Of course the used price is considerably cheaper but there is no factory warranty and although they are stated to have had own owner, their age and provenance are unknown.

Any guidance, opinions or advice?

mintakax
mattmiller's avatar
mattmiller
1,533 posts
 

The bottom line is, If you pay with PAYPAL or a Visa or Master Card they protect the money,so if your dis satisfied, you show that you shipped the new/used items back you will get reimbursed! Regardless of ANY return policy stated by seller. 

 

Matt M

oddiofyl's avatar
oddiofyl
4,107 posts
 

You live near TMR.... and they'll deliver and set up?     no brainer.   Enjoy

glennewdick's avatar
glennewdick
1,743 posts
 

If you're able to listen to them in the store, will they not let you take them home for a home demo? If not i'd buy from somewhere else. Or get the used ones and save some money. Who cares about warenty on a used speaker. If it didnt break in the first few months its probably fine for decades. 

limomangus's avatar
limomangus
1,530 posts
 

Getting a dealer to work with you is getting harder.

mintakax's avatar
mintakax OP
58 posts
 

So, I did go with the pre-owned pair and the amount I saved is staggering.

 The new speaker dealer did just reach out and offer to bring the new speakers to my house for a demo and if they were acceptable I could purchase that pair. At that point it was too late as I had already paid TMR. Probably best for me in the end.

I know the salespeople make their money from sales and I always feel for them when it doesn't work out. 

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