New buy, no return policy


I am negotiating a sale with a reputable, but small dealer for a pair of new Acora SRC-2 speakers. I have heard them in the showroom with comparable electronics to my own and loved the sound and design. The show room was only slightly acoustically treated.

I'm ready to throw down, but the dealer does not have any kind of return policy if, for some reason, they dont work out in my own space. I dont feel comfortable with this policy but wondering if I am just being too entitled?  Other dealers from which I have purchased new speakers  have had 30 or 60 day returns, no questions asked. 

I also have the opportunity to buy a used set of these speakers from TMR with a return policy (minus 5% ,restock) if not satisfied. Of course the used price is considerably cheaper but there is no factory warranty and although they are stated to have had own owner, their age and provenance are unknown.

Any guidance, opinions or advice?

mintakax

Showing 10 responses by mintakax

Thanks all, so nice for folks to take the time to advise on this. I forgot to mention that TMR is in my town and they would deliver and set the speakers in place for no charge. If I had to return them, that would be on me.

@mulveling -One other issue I have with the used pair is the spikes in the TMR photos appear to be bent. I suppose that could be by design but I can't imagine why. These speakers are close to 250lbs apiece and I wonder what activity (besides gravity) might cause the spikes to bend? I have a call into Acora to ask about this but AXPONA might delay a response.  I have a very large listening room and my sense was the SRC-2 was a better fit. And my wife loved them also!

 

@rsf507 This particular store doesn't sell their demos and doesn't do home demos. I wish they did, that would be ideal! 

 

I’ve decided to go with the preowned TMR.  
that voice inside my head has been saying exactly what @soix said, its a no brainer. Big savings of money, and the security of returning if need be. I have discussed the speakers in detail with TMR and have pretty much got all of the information I can from them. I have dealt with them many times in the past and have never been disappointed.

the new speaker dealer is very reputable, but they have their policies and Home demos and returns are not part of them. 

thank you everyone for taking the time to help me out! 

Bows to you alll!

So, I did go with the pre-owned pair and the amount I saved is staggering.

 The new speaker dealer did just reach out and offer to bring the new speakers to my house for a demo and if they were acceptable I could purchase that pair. At that point it was too late as I had already paid TMR. Probably best for me in the end.

I know the salespeople make their money from sales and I always feel for them when it doesn't work out. 

@everyone--  Thanks for all the responses. Lots of wisdom and insight. 

@ronboco -- Lets get together, that sounds great! I'll reach out as soon as things are settled in. I look forward to hearing your system as well. -- Dan

The speakers were delivered today by TMR and they are quite amazing, They sounded pretty amazing at the dealers, but I had no idea that they would sound as good as they do in my home. My wife, who is not at all into audio, is super impressed with the sound quality. Our room is large (35x25ft, 20 ft ceiling) and these Acoras fill it well.  In my limited experience, these are the best speakers I have heard.

I'm grateful I was able to buy a pre-owned pair, but also would have been fine with buying new, although there would have been a fair bit of guilt to process smiley.

These are definitely end game speakers for me. 

 

@soix ​​​​@thecarpathian -- Thank you !

@iopscrl-- Thank you!.  Very true, show room and order. In their defense, I called ahead and told them I was coming in, only one person working and no other customers  showed up. He devoted the entire time to us, no pressure, friendly and empathetic. He was a fantastic person to demo their wares. I accept and am grateful for the circumstance that resulted in my buying from TMR, however I dont have any negative feelings about this dealership and I would use them again, they had their boundaries and I had mine. I just want to clarify that part smiley

@soix -- Thank you so much for "getting it". Some responders are just not following the chain of circumstances. Actually, I went to the store to audition Magico A5s but the wait time to purchase a pair was too long. That is when the dealer demoed the Acoras.

To quote The Stranger in the Big Lebowski, "sometimes you eat the bar and sometimes the bar eats you". 

TMR delivered the speakers right to their permanent positions. It took 2 average sized young men, one hand cart and a total of 15 minutes. Each speaker was in its individual box.

 I set the speakers up myself (spikes, level, tweaking) and that didn't take too long either. The speakers come with temporary teflon cups that the spike wells sit in, so it's easy to tweak the positions. I am still amazed at their sound and beauty.