My experience with The Music Room

I purchased a pair of new Mission 770 loudspeakers from TMR a few weeks ago. I'll be trading in my previous loudspeakers as part of the deal. They have been great to work with so far. I'll get my old speakers packed up this weekend, following their very through packing guidelines. TMR is paying for shipping both ways and will give me trade-in value plus sales tax difference upon receiving and verifying my speakers.

I had the option of sending my speakers in first, but I wanted the opportunity to compare old vs new within the context of my room and system before settling on a decision. Ryan at TMR has been very accommodating and helpful throughout the process. I'd be happy to deal with them again if the need arose.

@gnaudio 'This was through Audiogon."

This could have been part of the problem and gap. Also, as per your post -  life brings all kinds of unexpected situations. Terrible things happen. I'm heading to the hospital right now for my father-in-law, just put on a trach and ventilator in ICU.  Given a chance to discuss, usually most people are understanding, and it can sometimes take a phone conversation to explain and humanize it a bit more.

In the case of TMR Audio, I always deal with them first over an email, online fill-in page, etc...always followed by a phone call or two.  I do find it helps.  Sometimes email and online messaging alone may not always be helpful. Words in writing can get confused and can lack emotion or empathy some times.   Hopefully you can get still get unblocked somehow, whatever the case may be. Best of Luck. 

@decooney i hope everything works out to the best outcome for you and your family, it’s never easy.

I certainly don’t blame them but I when I went to respond and it said I was blocked, In my own mind and experiences, I decided that may not be the best place to deal if I ever encountered a problem with something I bought there. I wasn’t going to go out of my way to plead my case to unblock me.

Im sure they are a great company and there are lots of fantastic comments here about them. It was just my experience I was mentioning and I was partly at fault for sure!

All the best to you!

I have purchased from MD many times.  In fact I just placed an order for a couple of power cords about two hours ago.

Enjoy you new speakers!

I have done a lot of business there.  Both buying and selling.  I have had nothing but a great experience with them.   I always ask for Jason Manning.  Great guy to deal with.