You need to be talking with the manager and just some store person to get what you need. Be nice, but firm.
Filing the claim is the seller's responsibility and they should ethically reimburse you or send you a new one as a replacment right now. You should NOT be waiting for the claim to be reimbursed to the seller to get your money back.
If it takes them time to get reimbursed, that's the risk in selling anything. You shouldn't bear the brunt of this.
good luck,
Angela
Filing the claim is the seller's responsibility and they should ethically reimburse you or send you a new one as a replacment right now. You should NOT be waiting for the claim to be reimbursed to the seller to get your money back.
If it takes them time to get reimbursed, that's the risk in selling anything. You shouldn't bear the brunt of this.
good luck,
Angela