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Maggies damaged in transit questions

Purchased Maggie 3.5s in mint condition on Audiogon from Maggie dealer arriving last friday a week ago. The box was damaged on the outside and noted by the delivery driver and I signed what the delivery person called possible crushing on the delivery invoice. Result, One speaker spit frame about 6 inches down the frame and will not play. The other speaker rattles when played. Both speakers have scratches on them. The speakers must have been dropped.

I emailed the Maggie dealer of the issue immediately and followed up by phone. The store person was very nice mentioning she would do all the processing of the claim.

Yesterday I recieved an email from the store that it could take 3 weeks to recieve the insurance claim. Wanting a photo emailed to her. I do not have a camera and told her they are available for the shipper BAX to see any time.

What more do I need to do?
I am concerned that the timing for filling a claim could run out while I am waiting?

Buyer
lance328

Showing 1 response by bruiserwy

bruiserwy
8 posts
 
I agree with Angela100. Being a Maggie dealer, they should be very familiar with the trials of shipping Magnepan loudspeakers. Maggies are incredible speakers, but are quite delicate. I know, I have owned several pair. The first TWO pair that were shipped to me came damaged. Finally, after the dealership decided to send them OVERNIGHT at THEIR expense, I received the third pair in good shape. The dealer never questioned the damage and had a replacement pair in the works immediately each time. Since then, I have upgraded to larger Maggies without issue.

You may not have this luxury since the 3.5's are not a current model and many dealers have a limited supply of current models on hand do to waiting periods. The bottom line...your dealer should take care of you first, and then worry about getting the reimbursement from the shipper. Good luck!!
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