In your case the dealer should be going out of their way to fix your problem. The obvious solution would be to refund your money and the dealer takes care of the claim. However, if you had purchased them from a private individual this would not be the case as the buyer usually assumes the risk for shipping unless the seller is willing to take this risk and that is established up front. It is true that the seller must process the claim though. This is a grey area and one that buyers and sellers should work out before anything gets shipped so that there are no misunderstandings in the event that something does get damaged.
Maggies damaged in transit questions
Purchased Maggie 3.5s in mint condition on Audiogon from Maggie dealer arriving last friday a week ago. The box was damaged on the outside and noted by the delivery driver and I signed what the delivery person called possible crushing on the delivery invoice. Result, One speaker spit frame about 6 inches down the frame and will not play. The other speaker rattles when played. Both speakers have scratches on them. The speakers must have been dropped.
I emailed the Maggie dealer of the issue immediately and followed up by phone. The store person was very nice mentioning she would do all the processing of the claim.
Yesterday I recieved an email from the store that it could take 3 weeks to recieve the insurance claim. Wanting a photo emailed to her. I do not have a camera and told her they are available for the shipper BAX to see any time.
What more do I need to do?
I am concerned that the timing for filling a claim could run out while I am waiting?
Buyer
I emailed the Maggie dealer of the issue immediately and followed up by phone. The store person was very nice mentioning she would do all the processing of the claim.
Yesterday I recieved an email from the store that it could take 3 weeks to recieve the insurance claim. Wanting a photo emailed to her. I do not have a camera and told her they are available for the shipper BAX to see any time.
What more do I need to do?
I am concerned that the timing for filling a claim could run out while I am waiting?
Buyer