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Maggies damaged in transit questions

Purchased Maggie 3.5s in mint condition on Audiogon from Maggie dealer arriving last friday a week ago. The box was damaged on the outside and noted by the delivery driver and I signed what the delivery person called possible crushing on the delivery invoice. Result, One speaker spit frame about 6 inches down the frame and will not play. The other speaker rattles when played. Both speakers have scratches on them. The speakers must have been dropped.

I emailed the Maggie dealer of the issue immediately and followed up by phone. The store person was very nice mentioning she would do all the processing of the claim.

Yesterday I recieved an email from the store that it could take 3 weeks to recieve the insurance claim. Wanting a photo emailed to her. I do not have a camera and told her they are available for the shipper BAX to see any time.

What more do I need to do?
I am concerned that the timing for filling a claim could run out while I am waiting?

Buyer
lance328

Showing 1 response by kenpo

kenpo
9 posts
 
The dealer should replace the speakers immediately.
If you have a problem call the Manufacturer and provide the details of the problem, and fax a sales receipt as proof.
I am sure that the manufacturer will resolve the issue.
Electrostatic speakers are very delicate, and the only safe way to ship them is on a wooden pallet using a reputable trucking company.
I am a Quad dealer, and that is the only way Quads are shipped period!
You may also wish to consider picking the speakers up at the truckers terminal if it is close to your home,thus eliminating extra handling by the trucker.
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