Both myself and an acquaintance of mine had opposite experiences with Krell support years ago. It could be that your Foundation is still a current product, or it could be that Krell support has changed, or it could entirely depend on which staff you get when you call. I had called in and requested a firmware update for a discontinued HTS, and the experience was like pulling teeth. They wanted me to bring it to a Krell dealer to send to them. Firmware is not rocket science -- all you need is a laptop and a serial cable. They finally gave in and agreed to email this. Both of us had started to experience problems with the HTS and Krell support basically said that the repair would be a minimum of 2 hours labor (which comes to $400). That would only tell you what was wrong and the repair cost. If you decided not to have the unit repaired, it would still cost you $400 or they would not send the unit back to you. They support staff wouldn’t even give me an idea of repair costs -- he wouldn’t even tell me a range of historical repair costs for the HTS. It was like an attitude similar to "if you have to ask how much - you can’t afford it anyways".
Anyways, I went through a number of different processors trying to find an HDMI/hi-res unit that would be equal or greater than the HTS. After several frustrations, I actually tried the Krell S1200 as a last resort. The Krell is still the best sounding processor out there.
