auxinput. you definitely had a bad experience which would have deep sixed Krell for me. Maybe I got lucky but both times I hit 'technical support' a knowledgable guy came on the line. I needed two things for my foundation and had them in two days. I also always get a response from Patrick Bresnahan via email within a day if I need anything. He's been there a long time and knows Krell products inside and out. My impression is that they are doing fine. I agree that at least the Foundation sounds great and not too complicated. The amp is super as well.
Krell technical support
Not really of this category but I wanted to share my incredible support experience from Krell regarding a software upgrade to a Foundation processor. No problem getting my call taken and immediate action taken to fix my issue. Overnighted the software fix at no charge. FYI I also have one of their Chorus amps. IMO a great sounding amp with whisper quiet fans and a proprietary system to allow full class A operation as needed as opposed to full time. Regardless I compared it to a Pass 250.8 and found them to have similar sound characteristics. These Krell amps sound great and can be had on AGON at favorable prices. Finally in person they look good. I have zero motive here except to pass on a great customer service experience and plug the amps a bit as I'm not sure they've been properly represented here.