I have tried reaching out to Klaudio. phoned them 3 times and left voicemails. No response. I don't know if the records are being cleaned properly. Very little water observed on most of the record. Just little droplets. I've owned a Degritter in the past and you can see water across the entire surface of the record with no surfactant. Just distilled water.
The seller has agreed to accept a return. I really wanted this cleaner.