Many here are familiar with John Rutan who owns Audio Connection in Verona New Jersey. I used to live a couple of hours away and had bought a few things there over the years as well as having very pleasurable listening sessions and conversations with John.
I live in Arizona now, and I was in the process of trying to decide between the purchase of two different used amplifiers. I got up this morning, and it occurred to me that I might contact him through his store's website, so I sent a message through the site, thinking he might send a written response in a couple of days. Ten minutes later, my phone rang, and it was John. He helped me make the decision that I was mulling, and I now feel confident in my choice.
I think that's pretty amazing, and it gave me a great feeling. Thank you, John, for your help through the years and all that you have done for others. I'm sure there will be others here that have shared similar experiences with John.