International Transit Times


Does anyone have recent experience getting something shipped from Singapore to the USA? 
 

I had my Koetsu Blue Lace rebuilt through Koetsu SE Asia recently. It was shipped back to me in Washington State from Singapore and it has now been 33 days with no delivery.

It was shipped unfortunately via Registered Mail and has not shown up in USPS tracking yet. Singpost shows it has been “Dispatched to overseas” but that’s all.

Has anyone else experienced this length of time getting a package from Singapore to the USA?

paolowolo

Paolo, I hope it was insured. It should have taken no more than 10 days. I live in NH and I have had packages from Singapore delivered in 5 days. I can not remember how they were shipped. 

Small expensive (high value) packages should always be air shipped via leading carriers (UPS and Fed-Ex), with adult signatures required for delivery. this means checking id of the recipient upon delivery and a signature, done by the delivery driver.

This method is better than any form of insurance applied to the value of the shipment. It has the least amount of issues and losses.

The value of the shipment is irrelevant, to some degree.. and higher stated values just trigger the potential of loss. Higher stated values simply increase costs of shipping for little in the way of any actual safety in shipping or delivery. ’adult signature required’ is the best form of effective delivery insurance that I am aware of.

Since this format or method is not available via USPS or postal services in general, for things like a cartridge, eg high value items, it (postal service to other continents) is best avoided.

Next thing, is that the package size for a cartridge is ’awkward’ for these two major carriers. so a larger box than required is advised. rectangular, stiff,and about the size of a sheet of paper/hardback book. this allows for clear and well attached/adhered labeling and easy handling. Not too big, not too small.

The next trick is double labeling. label on the box before packing tape, so if the attached label is lost the orignal written labeling remains.

If unsure of the address, mark it as ’hold for local pick up’, and inform the person receiving that you wish to do it that way, and if they disagree, then get them to understand that your lack of understanding of labeling and address formats, etc, is holding things up. that clarity is required in this area. Period. This is a large percentage of effective ’delivery insurance’, right there.

Next thing, always do your research in addresses and address formats. For the delivery services of the country it is to go to. There must be zero ambiguity here. It does not matter if it seems puzzling and you need to do some research and find clarity and it feels like a hassle - do it -or risk loss. As close to zero ambiguity is your game, here. Managing potentials. Your biggest problem here... is in the area of UPS and Fed-ex labeling standards for addresses may not be a perfect fit as compared to effective  'postal' labeling for the given foreign country. Hence the desire to delve into 'hold for pick up' and 'adult signature required' on the given high value small (or big/heavy) parcel.

Additionally, supply fully explained address formats of your return address to people (who are on other continents, especially those of other cultures and languages) who are shipping small high value items to you. not just the address but a full explanation of what the (your) address and it’s format means, line by line. Leave NOTHING to ambiguity or chance.

This set of instructions or methods, outweighs, in success levels overall.. all potentials in loss and insurance covering said losses, by far, when compared to just shipping stuff willy-nilly and blithely following other ’norms’. So sayeth my approximate 10k of world wide shipped parcels (for various companies and products)

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This post is not helpful for the OP, but it might be quite useful to other readers peeking in.

The only thing I can really say to the OP, is that the shipment back is the responsibility of the shipper, not yours. the losses, if any, are on them. The shipper always assumes the values involved. It is never on the recipient, unless thing can be brought down to being a case of inaccurate or poorly received shipping instructions handed to the orignal shipper, as a thoughtless act committed by the recipient.

I agree about not using USPS for this type of shipping. I was not given the option 

of using Fedex or I would have gladly paid for it.

One more piece of information, I shipped it to Singapore via Fedex and it took 5 days.

 

It's probably on a ship somewhere in the Pacific.  Don't give up hope. My bet is you will eventually receive it, but "when" is the question.  Obviously, anything going from Singapore to NH, or anywhere else in the US, is going by air.  Obviously, your Koetsu isn't.  I wondered why you chose to do the rebuild with "Koetsu SE".  Koetsu, the parent company, is in Tokyo.  I imagine Koetsu SE is a distributor, only. In my experience, the parent company in Tokyo are very fastidious about service and ship by air. (I purchased an Urushi in Tokyo, from a bona fide Koetsu dealer who gave me a certificate in Japanese.  When I got back home to Bethesda, MD, I found that the cantilever was misaligned.  I sent it back to Tokyo, and they replaced the defective sample with a perfect one, no questions asked. The whole transaction took no more than a month.)

And let's not blame the USPS.  So far, the USPS has had nothing to do with shipping this cartridge and won't until it finally arrives at the OP's local post office, whence it would go out for delivery. USPS is too often unfairly the whipping boy.

I could not find contact information for Koetsu directly anywhere. Do you have that information lew?

 

thanks

Not at my fingertips. Plus, I think my return went through the dealer, in the Akihabara electronics mecca in Tokyo. They dealt with Koetsu on my behalf. If you really need their contact I’ll make an effort.

No need to search for it. I have worked with Mel Ang at Koetsu SE several times and it has worked out fine. I just don’t know why he used such a slow method for shipping. 

My experience with registered mail from oveseas is that it is slow. I agree with @lewm-- it's on a boat somewhere. And who knows was the post Covid/supply chain/etc. impact is even at this point. There was a period where regular postal business was non-existent between certain places for a while. 

I got a fancy vacuum tube from India not so long ago- a week using the Fedex account of the vendor; ditto, DHL Express, for records from Japan. On the other hand, someone mistakenly sent me a record using Deutsche Post and it took a couple months. Hang in there.

Bill

I have, but not since the whole covid thing. It always seemed like ~ 5 - 7 days in transit. Typically 8 weeks total for the full cycle ship - rebuild - ship. 33 days transit and counting from Singapore is extremely concerning :(

I’m at a jazz festival so can’t help thinking of the Mercer tune, “Slow boat to China”. Only in this case the boat we hope is headed in the opposite direction.

Prob hung up in customs. It does happen. I’ve had both good and bad experiences with overseas shipping. Never have I had a loss though. The package has always come through, one way or another. One, coming from Switzerland took 2.5 months. Should have been about a 5-6 day max shipment.

Gotta go via air. Reliable carriers. Fed Ex.

Two deliverers last year from Singapore,

Both came before promised in 7 days.

You the Buyer

You make shipping choice or do not buy.

File on it, now.. Can't hurt a thing.. I'm at 19 days from Madagascar normally 5-7 days. I'm filing Monday. 5 kilo's of grade A and B vanilla beans. I been chewing my fingernails off. 

I order from Singapore 3 or 4 times a year. 5-7 days. USPS. My stuff comes into WA ports and is trucked to the Bay Ares. 3 years now..

Regards

Well it showed up this morning. Never scanned at all by USPS, just dropped (gently I hope) on my porch.

This is for sale if anyone is interested at a very good price.

Very pleased to see the good conclusion, OP!

But I have to chuckle at the old audiophile anti-pattern: an item spends more time in transit than in our systems 😂