2. misc-audio
  3. 137161-113474

insurance and shipping with UPS

I recently shipped a Levinson 432 amplifier with UPS.I brought it to UPS and requested that they box it. It was insured. During transit UPS dropped the amplifier and pretty much destroyed it. I offered to pay for repairs, however the buyer had no interest in purchasing the item. UPS inspected the damaged amplifier and denied my claim, insisting  the  amplifier was not properly packaged. Corporate denied responsibility and said the issue was between myself and the UPS franchise that shipped it. I've been dealing with the franchise for a month and they are fighting with corporate in an attempt to adjudicate the issue. Meanwhile, I've repaid the buyer and have had  no relief from UPS. The UPS website clearly states that if a franchise boxed the item they are responsible. Does anyone have a suggestion on how to resolve this issue, other than hiring an attorney? UPS seems to be somewhat of a scam operation. I did not realize that all UPS offices were franchises and am wondering why anyone would ship anything of value with them.
catsally1
vahes
47 posts
 

“thousands” Really?

Ok, that was an exaggeration on my part, and no I am not a dealer, perhaps I should have used the word “countless” instead.

I am a Mac owner, have been for at least 45 years and I do participate in various Mac forums, that is where I see pictures of shattered Mac face plates, too many to count or remember.

I have a pair of original Mc2205’s that I am using with a bi-amped speaker system, if I am not mistaken these were introduced back in 1977, old enough to benefit from an overall upgrade.

I always wanted to send these to Terry Dewick for an upgrade, but I am scared, even if these are shipped in a McIntosh original shipping box, I am afraid that they will not survive.


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catsally1 OP
8 posts
 
I actually thought that sfeay made a valid point. Personal comments on forums are never necessary, and I'm not talking about sfeay. We're all hear to learn and exchange ideas. I'll never understand why disparaging remarks are ever made and are usually precursors to food fights. These things really detract from the quality of the forum, and I'm sure discourage good people from ever posting. My takeaway from the posts and my personal experience is that regardless of how well something is packaged, if it falls off a truck or is run over by a forklift, it's going to be ruined. If an individual does his own packing, and even if it is packaged  properly, more often than not, UPS will find a way to deny the claim. There is actually a  greater likelihood of collecting what they call 'insurance' if you let them pack it. Okay, supervise the packing, but make sure they are involved.
googoogjoob
88 posts
 
whenEVER possible...save original boxes & packing.
they were specifically designed for your product.
an attic, a closet, basement, shed....
i know its a hassle.
but look what OP just went thru.
but IF you drop off to be packed, take multiple pics on their counter.
with employees if you can.
pictures are free...get pics or video of the packing process.
so happy for your outcome.
best wishes.
kqvkq9's avatar
kqvkq9
120 posts
 
Uberwaltz--
Thank you. Nobody else mentioned using the Post Office. I have made over 300 tube amps from scratch. I'm also a retired Postmaster. The amps I mailed went through the Post Office. Never an issue.
Then again, i always did double box and significantly over pack.
It's much easier to spend a little time and effort on bulletproof packingthan dealing with a long distance claim.

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