2. misc-audio
  3. 137161-113474

insurance and shipping with UPS

I recently shipped a Levinson 432 amplifier with UPS.I brought it to UPS and requested that they box it. It was insured. During transit UPS dropped the amplifier and pretty much destroyed it. I offered to pay for repairs, however the buyer had no interest in purchasing the item. UPS inspected the damaged amplifier and denied my claim, insisting  the  amplifier was not properly packaged. Corporate denied responsibility and said the issue was between myself and the UPS franchise that shipped it. I've been dealing with the franchise for a month and they are fighting with corporate in an attempt to adjudicate the issue. Meanwhile, I've repaid the buyer and have had  no relief from UPS. The UPS website clearly states that if a franchise boxed the item they are responsible. Does anyone have a suggestion on how to resolve this issue, other than hiring an attorney? UPS seems to be somewhat of a scam operation. I did not realize that all UPS offices were franchises and am wondering why anyone would ship anything of value with them.
catsally1

Showing 2 responses by vahes

vahes
47 posts
 
Of all amplifiers destroyed by UPS one stands out, its Macintosh, with their glass fronts I have seen thousands of shattered Mac amplifiers many were boxed with Mac's own dual boxes fastened to plywood bases to prevent any movement.
UPS has mastered the art of trashing McIntosh amplifiers, no matter how well they are boxed it is going to happen.
I do not know how McIntosh ships their new equipment to their dealers, who they use for shipping? I wonder how many reach their destination in one piece !!!!!!!!!!!
vahes
47 posts
 

“thousands” Really?

Ok, that was an exaggeration on my part, and no I am not a dealer, perhaps I should have used the word “countless” instead.

I am a Mac owner, have been for at least 45 years and I do participate in various Mac forums, that is where I see pictures of shattered Mac face plates, too many to count or remember.

I have a pair of original Mc2205’s that I am using with a bi-amped speaker system, if I am not mistaken these were introduced back in 1977, old enough to benefit from an overall upgrade.

I always wanted to send these to Terry Dewick for an upgrade, but I am scared, even if these are shipped in a McIntosh original shipping box, I am afraid that they will not survive.


More to discover