@sns As stated in the post, they said they had the part available and it costs $300. It looks like a RAM. Plugs in like one too. I’ve opened the amplifier and switched the modules (there are 2) for the 1% chance that it might somehow fixed the issue. It didn’t.
In case you’re wondering if they had the part and it costs $300 then what’s the issue? I’m asking the same question. Haven’t heard from them in 3 weeks despite numerous emails. I’m desperately waiting for the invoice so I can pay. Actually just send me the module. I can pay whenever, or not pay, that’s good too.
I also own their flagship DAC. I worship this company like a cult. I sing praise in their names wherever I go but this one experience has soured me.