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Help -Gallo Nucleus Speakers-binding post problem

Hello,
I bought a pair of beautiful Gallo Nucleus Reference speakers. They arrived from FedEx this morning. When I pulled them out of the box, one of the binding posts was loose and wobbling around. That speaker is dead, I can't get any sound out of it no matter if I wiggle the post or move it around. The other speaker is fine.

Does anyone have any ideas how this problem could be fixed? There is no way to access the post from through the rear port without pulling out the driver and everything.

Does anyone have any ideas on how I could get this fixed or what went wrong? Will FedEx pay for a repair bill?

Thanks for any help you might be able to give me!

Regards,

Larry

larrykell

Showing 1 response by c123666

c123666
871 posts
 
Put in a claim with FedEx immediately. Was the shipment insured?

Also, contact Gallo if you purchased them new and they shipped them to you. Let them know what is going on. Take pictures of the speaker as well as the packaging. Does the condition of the packaging support a claim that the product was damaged in transit? Was it packaged securely enough ? If it was not packaged securely then you may have an issue with whoever packaged it.

I am really glad I've not yet had this happen as it sounds like a major PITA to process and rectify.
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