2. misc-audio
  3. 194557-121162

Fed Ex makes good

Just a quick shout out to Fed Ex. I recently sold an amp and shipped it out of state. I used Fed Ex and purchased additional insurance, just in case. Well, as bad luck will have it, one of the type 45 tubes broke in transit. My buyer sent me a single picture of the broken tube still sitting in the bubble wrap. I mentioned that I would replace his tubes and asked for some additional pictures that the Fed Ex claims page said would be useful.

Well, even though I never received any additional pictures, and an opinion that he doubted that Fed Ex would make it right, they did! I sent my request with the one picture and got a reply 2 days later saying my claim had been approved. 3 days after that, I received a check in the mail.

Way to go Fed Ex!!

 

dseltz
secretguy
1,822 posts
 

I love hearing a positive story! Congrats!

foggyus91's avatar
foggyus91
51 posts
 

FedEx and UPS have merged.

The new company's name is FedUp.

 

knotscott's avatar
knotscott
1,108 posts
 

The new company's name is FedUp.

laughlaugh

quincy
383 posts
 

So glad you got a fair deal!!

devinplombier
639 posts
 

Is FedEx falling apart? They seem to take longer than other carriers to transport stuff. I just ordered a lot of stuff from digikey and my package has apparently been sitting in Maple Grove, MN for a whole day and a half. Day and a half? Don’t they have, like, automated conveyor belts that move stuff around 24/7? Does FedEx work weekends? Maybe they don’t.

I actually get stuff from Shenzhen and Tokyo faster than from the Midwest. I mean, really.

And our local FedEx van has had a busted muffler for months, in contrast to Prime's all-electric fleet. Time to short FedEx stock?

Glad they did the right thing by OP though, and sorry for being ever so slightly off-topic.

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