Buyer Dispute


I would like to have some opinions of a remedy for this issue:

I purchased a pair of B&W 804D3 loudspeakers through Audiogon in August 2021. They were shipped in original containers by freight. The boxes arrived damaged with some holes in the boxes, but no damage to the speakers accept for one very small spot, which could be repaired with a drop of stain. However, neither tweeter was functioning. A multimeter revealed an open circuit across both voice coils. The seller said that they worked before shipping but offered to send me replacement tweeters under the previous owner' warranty which I agreed to. However, and here is the rub; Because of supply chain issues, Bowers and Wilkins did not, and still does not have the tweeters in stock. I have been waiting 6 months for the seller to provide the replacements from B&W, but they continue to be out of stock. In short, I paid nearly $7,000 in August 2021 for speakers that I still cannot listen to.

Any opinion on a path to resolution?

 

kirbymydog

Good discourse? ... and like somebody else mentioned ... to gain perspective from all the different viewpoints on display. 

Why do you have to cop such an attitude? It's guys like you that cause some people to not want to be a part of the interaction here. 

Some of the judgmental stuff that's said around here comes off as being mean spirited. We're all entitled to our opinions and gaining different perspective on how to handle a deal that's gone bad is potentially helpful to someone who's yet to make a deal. 

I spent 25 years going to AA meetings to learn how to not drink, and it always amazed me how such a large group of such dysfunctional people could experience such long term success as a group, and as an organization, for such a long period of time. 

They've done it b/c of what's called The 12 Traditions, which is a set of Principles laid out sort of as the ground rules, of operation. The very last words of the last tradition reads: "ever reminding us to place principles before personalities".

Just think if we did that around here how much of the mean spirited stuff wouldn't happen. I'm referring directly to the smarta** comments people make.

Guess it would be asking too much to just be nice.

roxy54 chill dude

I'm glad to hear that you dealt with your problem. The OP has dealt with his, so let it be until further notice. And I'm not your "dude".

Just want to humbly point out, that until the new tweeters reach kirbymydog in good working order, it's not over. The allegedly fragile tweeters were shipped to Georgia, should now be on their way to New Mexico, then must be shipped to the buyer. They will follow the same approximate route that the speakers followed, where damage was claimed by the seller. That's a lot of transit time and handling.

The new tweeters arrived yesterday, and I will be evaluating the loudspeakers over the next few days. The seller informed me that there is no need to send the original tweeters back. This gave me the opportunity to perform a limited amount of forensics on the tweeters, so I removed the dome/voice coil assembly (three screws) and inspected the voice coil. It appears that the transitional connection between the lead wire, and the VC winding wire had broken loose from voice coil proper. This was causing the discontinuity through the VC. It is very probable then, that the tweeter failures were due to physical shock as the seller was insisting. This means that the tweeters were very likely working prior to shipment which sheds a different light on many of the posts in this discussion.

Because of this information, I will have both loudspeakers checked over for any further shipping damage, now that they appear to be fully functional.

So, this appears to be resolved, however, I still had to wait 6 months before using these loudspeakers. Next time, I will immediately insist on returning the item for a full refund, rather than accept damaged or otherwise non-working goods