2. analog
  3. 193235-5536

Beware: Magnum Dynalab are not "doing repairs, upgrades or service right now"!!

Just a note if you are considering buying a Magnum Dynalap liner. After buying a factory box from MD, sending them my tuner in August, I was told verbatim from the Operations Manager that they are not "doing repairs, upgrades or service right now".  Six months went by and below is a sample of the items they told me. I am at a loss that they accepted the return for service, keep it six months and then say we won't fix it. 

  • I will ship your unit back to you.  We can't solve you no power issue.
  • If he can't fix it, I am just going to replace yours with a new unit.
  • We are not doing repairs, upgrades or service right now,
  • This is one we said we would look at in house and it is marked resolved January 8th but not shipped yet.
  • Noted repair resolved "Cleaned the oxidized silver plated contacts in the switch cable inside the unit (inside the plug).
  • Retested."
  • Thanks for you most recent email from yesterday.  We will be looking at you MD90 the first ½ of January.
  • If you don't hear back from me by Friday, please do a follow up and we may need to look at another service option.
  • Hi William, we will have a better idea in a couple of weeks.
  • We are in the works on doing changes in manufacturing so we can not touch repairs for at least another 4 to 6 weeks.
  • It will be at least 6 weeks before we can start looking at this.  Please don't hesitate to reach out in 2 to 3 weeks for an update.

I love the tuners but be careful as it appears any investment would be a gamble... So odd for a company now owned by Bryson.

superbike
hickamore
729 posts
 

Appreciate the reply. Guess I can't start experimenting with PCs on the tuner until mid-April when back in town. Looked at a few candidates online but need more research (and more listening time with the stock cable) before deciding which to audition. A reviewer of the original MD 108 (2004) wrote that he immediately upgraded the stock PC, but did not say with what. 
P.S., I use a custom DH Labs10AWG on my CODA amp, 14AWG AudioQuests on two Schiit preamps, but can't swear the latter two make an audible difference.

yyzsantabarbara
5,037 posts
 

Anyone know what type of coax cable should be used to connect a tuner to an indoor antenna. In my case the Magnum Dynalab indoor antenna. I need to get a longer length of these cables I think there is a specific type to use for tuner antennas.

mag01
2 posts
 

Hi Everybody,

My name is Ben. I was the only technician who repaired all Magnum Dynalab products for more than 35 years.

If you need your Magnum Dynalab Tuners or Amplifiers repaired, please contact me at: bennguyen007@yahoo.ca.

T: (416) 876-3296.

Thanks

Ben

 

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