2. best-of
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Best and Worst customer service?

My vote goes for Sonic Frontiers, as Best! I was contacted within an hours, after e-mailing a question. Wery friendly and helpfull!(they can count me-in on the next purchase) Thw Worst? Linn audio! It's been over a month since i submited a Q! I am stll e-mailing the question...i am sort of amused by now!
eldragon
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immatthewj
1,898 posts
 

Back in the Dennis Had days, the customer service at Cary Audio Design was fantastic!  There was gentleman named Kirk Owens working there who was absolutely great!  He would answer any and all questions I had whenever I needed to call CAD on the phone.  Once I even got the big man (Dennis) himself. Back in '20 I needed tech support, and getting a reply to an email was like pulling teeth, and forget about actually talking to a human on the phone (unlss you want to buy something).  When I finally did get an email reply, basically what they told me was what their hourly rates were and instructions on shipping the amp.  I actually found someone on another audio forum (AA) who helped me troubleshoot and repair which saved me literally hundreds of dollars (if not more).  The customer service I got from Cary Audio in '20 may not be the worst out there, but it certainly was no where good as what CAD used to provide back in the '90s and early 20000s. 

orcas747
8 posts
 

It's difficult to name one "best".  It's much more objective to list "TOP TIER".

TOP TIER companies I have encountered over the last three decades.

Valve Amplication Company - Do not be surprised if Kevin Hays answers the phone himself.  He is the  quintesential gentleman as has been stated many times on this forum.  Fantastic products.

Linear Tube Audio - Nicholas is quick to respond and has the right answers.  LTA makes some very nice products.

Audio Advisor - Good to very good products.  Very quick response time.

Quicksilver Audio - Mike Sanders makes great products, responds on a timely basis to questions.  Even my stupid ones.

Mapleshade - Eldon has great products and is very responsive.  He spends an abundant amount of time making sure he understands exactly what products will work best for you and makes great recommendations.

Oliver Sayes - if you want a custom amp or pre amp Oliver is a great guy to work with.

Abbas Audio - Abbas makes great tubed DAC's.  He has some other products as well.  He responds to questions.  Being a very small outfit, I don't understand how he does all that he does.

Spatial Audio - Great speakers and great service.

If you buy something new be sure to check the warranty terms and conditions closely before you buy.  There are several good reasons to buy American even though some of my gear is not.  If you don't buy Anerican check that they have service available in the US (if you live in US of course) or be prepared to pay serious shipping costs and endure the risks involved in shipping.

If you buy used, be sure you know where you can get repairs done for that item.  Most of the good repair shops are backed up for months at this time.

I'm not ready to hammer anyone at the moment butI I have a situation in the works that is not up to par.

ENJOY THE MUSIC

ozzy's avatar
ozzy
7,461 posts
 

ISO-Acoustics- Best Service to Date:  Specifically Sean at Customer Service.

I have changed my speakers and the footers a couple of times. Each change I needed different threaded adapters. Man, were they fast to comply. I couldn’t ask for better service!

And... they never charged me for the adapters even though they knew I bought the footers used.

ozzy

oddiofyl's avatar
oddiofyl
3,825 posts
 

Aamir at Summit HiFi is one of the best in the biz.   His follow up and genuine concern for your satisfaction is rare these days.   

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