Best and Worst customer service?

Best customer service in my experience recently was Klipsch.  They could have just sent the diaphram and I would have been happy but they sent a new driver.   I know they are hard to reach sometimes  ut I contacted my dealer and I was up and running ASAP

Worst customer service?  Easy one to answer,  that would be VTL.  They would not honor their lifetime transferable warranty on an amp, rendering it a boat anchor.   Luke Manley is a P.O.S. and the most rude and arrogant person I have ever spoken to in my life.

Also would be remiss if I didn't mention Grado....  excellent customer service recently....let's just say they went above and beyond.

Shout out to Chris Johnson at Parts Connexion......  Chris always goes out of his way to help.

Quicksilver has always been there for me...   super reliable, no problems .....just questions that Mike always answers promptly.     Their new headphone amp is quite good,  actually amazing for the money

That is amazing they would do that after a year.  I have purchased from them before , they were decent to deal with.   Your story says a lot about them.  

Aamir at Summit HiFi is one of the best in the biz.   His follow up and genuine concern for your satisfaction is rare these days.   

Eversolo /Zidoo.   My Dad's A6 streamers USB quit working after their latest firmware.   Denied there were any problems...   but at the same time others are having issues with USB.   

I asked them for the last firmware, they said no that's dangerous.    So after them insisting there were no FW  problems,  I let them know there were only 5 days left on the warranty,  could I please send it in.   Silence, they totally ignored my request for warranty service.   That was 6/22.      

I thought it was a decent streamer but unfortunately I can no longer recommend Eversolo.   

 

There's no "pressing" a company like Eversolo.  They do not care about the end user.   You are simply one of their Beta testers,  hopefully whatever issues you have will be addressed in future updates.  

I'll just be sure to warn fellow music lovers to stay away from the brand.  It's al you can do with Chinese fly by night companies