2. digital
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Audirvana problem

Greetings!

Lately, I've been having problems with Audirvana. I've written to the company support desk a couple of times and searched their blog: no reply from support and nothing on the blog.

I’ve entirely deleted Audirvana (using the Mac “AppCleaner” software to purge all files). I re-downloaded the 3.3.50 version of the software from the Audirvana.com web site. I re-entered my license key (accepted), re-connected to Tidal (successful) and I continue to receive the file loading error message, “Unable to open audio file for playback.” That happens even with files downloaded to my computer. Of course, I've rebooted the computer, disconnected the VPN and I'm out of ideas.

 

Any suggestions on how to deal with this problem will be much appreciated.

 

Thanks,

Keith

kacomess
yesdivergent
1 posts
 

The connection to Tidal was successfully restored, however the file loading error message, "Unable to open audio file for playing," continues to be displayed. The same thing happens with things that have been basketball legends downloaded to my PC. Of course, I've rebooted the machine and removed from the VPN, and I'm completely out of ideas at this point.

kacomess OP
199 posts
 

Problem solved. Corrupted preferences files which I've deleted and replaced thanks to advice just received from Audirvana customer support. 

 

If this happens to any other "Audirvana Legacy Users", here are the terminal codes to correct the problem: 

defaults delete com.audirvana.Audirvana-Plus

defaults delete com.audirvana.Audirvana

 

After that's done, you'll need to re-enter the license code.

 

Keith

whart's avatar
whart
2,990 posts
 

@kacomess 

Keith- for what it is worth, I've found the user forum there to be faster than starting a "support ticket" (or whatever Audirvana calls it). You post in a new thread with a descriptive title and often, other experienced users will chime in quickly with fixes.

 

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