2. digital
  3. 176498-104877

Audirvana problem

Greetings!

Lately, I've been having problems with Audirvana. I've written to the company support desk a couple of times and searched their blog: no reply from support and nothing on the blog.

I’ve entirely deleted Audirvana (using the Mac “AppCleaner” software to purge all files). I re-downloaded the 3.3.50 version of the software from the Audirvana.com web site. I re-entered my license key (accepted), re-connected to Tidal (successful) and I continue to receive the file loading error message, “Unable to open audio file for playback.” That happens even with files downloaded to my computer. Of course, I've rebooted the computer, disconnected the VPN and I'm out of ideas.

 

Any suggestions on how to deal with this problem will be much appreciated.

 

Thanks,

Keith

kacomess

Showing 1 response by whart

whart's avatar
whart
3,096 posts
 

@kacomess 

Keith- for what it is worth, I've found the user forum there to be faster than starting a "support ticket" (or whatever Audirvana calls it). You post in a new thread with a descriptive title and often, other experienced users will chime in quickly with fixes.

 

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