Arcam FMJ UDP411 control issues


Good afternoon,

has as anyone had issues with their UDP411 not playing discs?  Like, put the disc in the tray, make sure it’s centered, press the close button, tray closes, display says “loading” then “sacd” then “open”.  The tray opens, and I stare in disbelief.  Try another sacd, same results.  Try a redbook cd, sometimes the tray opens, sometimes it recognizes it as a cd, but will not play if the play button is pressed on either the player itself or the remote.  Several power up and down sequences, similar results.  Finally got it to play a sacd, just kept trying until it worked.  Similar situation with dvd discs.  Is this a firmware issue?  
Any advice is appreciated,thanks

Dave
dprincipato
Update:
Thanks to all for suggestions, I ended up getting a factory refurbished Yamaha CD-s2100, and two friends of mine may have a death match to see who gets the UDP411 for a super bargain price.
I don’t know if CD players need to burn in, or if refurbished units need to, but I’m using this opportunity to compare.  For those interested:
The Arcam is slightly warmer sounding, which is nice; the Yamaha slightly more lively, which is nice too.  I think the Yamaha presents more detail, but not by much.  Very happy with the purchase so far, love the sound of both units, but I’m thinking I would have been happier if the Arcam simply done what it’s supposed to, function properly for a much longer time.
The Yamaha does have a much more present bottom end, I needed the adjust the subwoofer somewhat drastically to balance out the sound, lowering the sub’s volume and crossover point.  I’d also say the build quality is a step up from the Arcam, and it’s visual design is much more pleasing to me, I do lean towards silver faces with a minimalist look.  
Happy for the moment, enjoying playing through the disc library to see what the new player does to older discs and discovering treasures in the dusty ends of the cd rack!
Thanks to all for the thoughts and suggestions,

Dave
Obviously OPPO springs to mind unless you are looking for new and current manufacturer players.

Any OPPO should give years of service buy the newest you can afford but resist the urge to be scalped on a udp205.

The bdp 95 to 105 are more than adequate.

Or a Sony ubp-x800? Fairly new and has been flawless for myself so far.
hello,
pm me as i  may have an sacd/cd player for sale that you may be interested in.
Update:  I just got the Arcam UDP411 back from the repair shop, and it’s still rejecting SACD discs, and red book discs that I try after it’s rejected the SACD discs. Seems if I power it up and down while trying red book cd’s, it eventually accepts it, and seems to play fine for a number of discs.  If I try another SACD, it repeats the cycle.  The repair shop’s response was “I have no answer, we tested, it was fine”.  So, I wonder about the possibility of trying a regulated power supply?  I’m afraid the repair shop won’t have a solution, they replaced the disc motor and laser assembly.  I’m going to comb through the SACD postings to see if I can decide for myself whether it’s worth looking for another SACD player, or just try to find a reliable, good quality CD player, and forget trying to have SACD capability.  This particular player has been a real boondoggle. Open to any suggestions, willing to purchase new, budget around $3000, must have reliable functionality.  The very best sounding player in the universe that rejects your discs 50% of the time doesn’t sound good to my ears!

My Arcam FMJ CD23T's built like a tank, sounds great, and has never failed me in over 15+ years.  Guess I must've lucked out!;)
dprincipato "I’ve had such bad luck with British CD players.  Two NAD players crapped out, now the Arcam."

A lot of British audio equipment is very poorly designed, specified, and built especially the cheap stuff like Arcam and NAD they are not high-end at all.
I’ve had such bad luck with British CD players.  Two NAD players crapped out, now the Arcam.  It’s at the stereo hospital now, looks like a new laser is needed.  I’ll know better now, but I do like how those British players sound.

thanks for the support cincyjim 
Does that sound familiar, I own a Arcam FMJ CD36T
CD player and it has the problems you have
i sent to the local retailers where  I purchased from they charged me 
about 200 and after a month or two same problem.
i’m so pissed I hope they do go out business.
It's most likely the laser on the player, if they are still in business I am afraid you will need to send the spinner in for repair IMHO, good luck!