I previously owned an Arcam Alpha 9 CD player. I sold it via AudiogoN when I decided to buy a CD player with a built in volume control.
A couple of months after I sold the unit (BTW, I bought it used via AudiogoN), the new owner posted a question on AudioAsylum concerning her "broken" Arcam Alpha 9. I contacted her to offer my assistance. I contacted Audiophile Systems Limited (ASL Group) in Indianapolis since they were the US distributor. They suggested that the new owner send the unit in for repair.
To make this short, ASL Group repaired the unit at no charge even though the warranty was expired and void because she was the third owned.
WOW, that was excellent service and the folks at ASL Group are GREAT. I have previously owned other Arcam products and would gladly recommend them to someone that enjoyed the sound of the Arcam product.
BTW, no relationship to Arcam or ASL Group. I'm just a satisfied customer.
Enjoy,
TIC