I live in Canada. The Arcam distributor for Canada is Emerald Audio in Toronto. I own an 8SE CDP that developed a spontaneous electrical discharge "pop" 6 months beyond the warrantee period.
Emerald Audio honored the warrantee and went out of their way to isolate a problem which was very difficult to recreate and isolate. The problem reoccurred a year later and this time Emerald no only honored the warrantee again, but resoldered every connection and upgraded every conceivable part that may have caused the problem. I have a superior machine to that which I sent in for repair.
I have had no further problems and enjoy this product a lot. I have the highest regard for Arcam and their distributors for backing up their products.
Emerald Audio honored the warrantee and went out of their way to isolate a problem which was very difficult to recreate and isolate. The problem reoccurred a year later and this time Emerald no only honored the warrantee again, but resoldered every connection and upgraded every conceivable part that may have caused the problem. I have a superior machine to that which I sent in for repair.
I have had no further problems and enjoy this product a lot. I have the highest regard for Arcam and their distributors for backing up their products.