Any Eversolo Amp F10 owners out there ?

@oddiofyl 

After dealing with their lack of support on their streamer I caution anyone interested in the brand.   Not a stand up company .

Dealer offered to swap after telling me he had about 40 with software issues. I thought sticking him with another wasn’t right, I am confident it is FW.

Actually, if the dealer offered you a brand new unit that is my definition of a "stand up company", whether or not you think it will solve your problem.

I have always had great support in this hobby.   I attribute that to buying mostly American brands.   45 plus years and only a handful of problems.  Pretty amazing.   I sold or gave away almost every component in still working condition. 

Companies like Eversolo have no clue about great support.  Nor do they care  They would rather not answer emails and string you along until you have a dead unit and no warranty.  

A smart company would have seen my posts here and other forums along with my comments in their targeted Instagram ads and been proactive about making a happy customer.   Or at least some kind of damage control

I actually stopped visiting one local dealer who tried to sell me on Evesolo, not knowing my experience.   Telling me how great they are, best value , blah blah blah. He had no idea what bad advice he gave me.  Won't be back there anytime soon.   When I see they've dropped the brand maybe  I'll  go back.    That's what a crap brand can do to you as a dealer.    I want nothing to do with that guy because he's drinking the KoolAid.... he basically lied to me.

The dealer offered a replacement but FW is the problem.  So basically no fix.   A new one will have the more recent FW that did not fix the problem.  

Eversolo did nothing for me .   

Only version 1.2.50 FW and below work correctly.  New unit will not resolve the problem.   

@oddiofyl That is unfortunate for sure. I’m aware that the McIntosh DAC1 module present in the 8950 and many of the preamps have their own USB connectivity issues or their own, so perhaps the issue is more complicated than it seems, especially if the unit can connect to other DACs with no problems. This wouldn’t be the first time a firmware has botched something that was working previously, and sometimes, a firmware rewrites core functionality that is not easily reversible, which is why it is not always easy to roll back (I used to be a coder so I have some experience on this).

That said, there is no excuse for the lack of response you received on the Eversolo team on this. There should have at least been some communication to validate the issue and have either a clear path for issue logging, investigation, and resolution, or at least communication to show why they may not be able to offer a repair. Were you getting responses from them in the beginning? If not, I have to wonder if messages were going into a junk mail folder, but I’m guessing you checked there.

Knowing you, I’m 99% certain you looked into this but have to ask the obvious question - have you updated the firmware on the MA8950? I know that one of the later builds addresses some of the USB quirks the DAC1 units were known to possess.