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VPI Service - I'm impressed

I want to praise Mike at VPI. Misplaced the rubber washer for the spindle on my Classic. Sent an email late yesterday (Sunday) asking VPI that if I called with my MasterCard #, if they could send me a replacement. I know it's an insignificant item that probably costs 25 cents, so I wasn't holding my breath for a response. Most manufacturers and dealers would treat my request as a nuisance and either wouldn't respond at all or they'd at least take their sweet time doing it. Not so with VPI. Mike sent an email at 8am asking for my address so he could drop a washer in the mail. I love my Classic and I love VPI's service!
rockyboy
roscoeiii's avatar
roscoeiii
1,155 posts
 
Agreed about VPI service. Bought a used HW-16 on eBay, and turned out the turntable motor was fried. VPI and Music Direct here in Chicago (the local authorized repair place) were both super helpful in getting me a new motor ASAP, and troubleshooting the problem I had to determine if a new motor was in fact needed. Super folks all around. VPI customers are lucky to have them.

p.s. Saw the VPI Traveller last weekend. Sweet looking table.
pbnaudio's avatar
pbnaudio
1,610 posts
 
VPI is a class act indeed, have always been impressed with their service

Peter
arnold_layne
141 posts
 
I've had similar experience. Needed an updated version of the tonearm rest for my Scoutmaster so my tone arm would be able to lift up out of the rest instead of moving it towards the platter first so I could use the outer ring clamp device. I asked if I could purchase one, they just sent me one via postal mail free of charge.
bpoletti
1,530 posts
 
Called in yesterday to get a mounting jig for a JMW 12. Had a very pleasant conversation with Matt. Jig is in the mail. Customer service is all about exceeding customer expectations. VPI understands and executes. This is getting rare with high-end audio manufacturers.
stringreen's avatar
stringreen
6,372 posts
 
VPI is at the top of the heap for me. They are always there with very strong support. They are really interested in their customers.
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