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has anyone had problems with wadia service?

i have a wadia 381, and for some reason when it is turned on it now emits a high pitched tone, which can best be described as sounding like that of a flying insect. i have called wadia several times and most of the time i get an automated message - on some occasions i get an announcement saying "thank you for calling wadia" other times it says "thank you for calling audio research". it almost seems like there is no one there. the whole thing just gives me the sense that something strange is going on (like, maybe wadia is about to go under).

in any event, i am currently stuck with a cd player that doesn't work and no apparent way to get it fixed. has anyone else had problems contacting wadia?
paperw8
seattlehifi
70 posts
 
I apologize that I keep referencing Sumiko instead of the parent company - Fine Sounds Group. Yes, I am aware of the timeline and players but what you don't know is that after the addition of Sumiko, and restructure, Wadia dealer's needs were fulfilledby the Sumiko division.
seattlehifi
70 posts
 
Geez...you can lead a horse to water but...

Anyone reading this can see where I was coming from even though you keep taking my comments out of context. For example, did I say that Wadia's repair personnel attended this week's Hifi show? You ask why I would suggest involving a dealer and I explained why - in terms anyone would understand - we are here to help in anyway that we can and we could have provided you with the information to get your needs met.

I'm sorry that you really don't wish to be helped.

I will report back on how long it took wadia service to respond to my email. Stay tuned...
audiofeil
4,011 posts
 
Probably time for a dealer time out.

IMO
seattlehifi
70 posts
 
Paperw8:

At 8:52am, this morning, Monday, I received a phone call from the General Manager at Wadia. He's provided me with his direct line that also rings through to his cell should he be outside the office when you call. HIS request of me, because he has no way to contact you privately, was that I send you a message via this thread and ask you to PLEASE call me or e-mail me and I will provide you with his name and number.

My email is info at seattlehifi dot com and my number is 253-737-7407

He would very much like to speak with you and is expecting your phone call today.

Respectfully,
Burt
Seattle Hi-Fi
facten
2,764 posts
 
Seattlehifi - we can agree to disagree about the points you made about the warranty, however, if their process has changed then they should have advised customers via their website and warranty card documentation - what's so difficult about giving customers the proper information and process to follow? That's my point about this - I don't really care which process they want followed - direct or via a dealer - they should be concientious enough and customer focused enough to advise people properly so that they can address their issues accordingly.
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