has anyone had problems with wadia service?

Companies merge all the time and those that do it well ensure maintaining high levels of customer service are first and foremost; this should be especially true in an industry such as audio that is not a crucial staple rather it relies upon customers willing to spend disposable income.

No where on Wadia's website does it suggest that the customer is to contact the Wadia dealer network for repair support; rather it directs the customer to them. Additionally, when Paperw8 called them, if they in fact wanted him to contact his dealer then either the individual answering or the automated messaging should have advised him of such. Customers shouldn't have to try to figure out what the company wants you to do, it's the company's job to give you the information directly.

Below is verbatim from Wadia's website including its service mission statement

"Welcome to the Wadia Service Center. Use the navigational menu (upper left) to find answers to your questions and/or the forms you may need for service and support.

Answering your questions and understanding your needs is at the heart of our service mission.
Email service@wadia.com
Call 763-577-0593

Downloadable (PDF) Service Request Form

Wadia Service Policies
• Wadia only performs factory authorized service and currently-available updates. Custom modifications will
not be performed.
• Wadia will refuse to repair any product with modifications not approved by our company or deemed by our
technical staff to affect its safety or reliability. Please check with our service department before sending in
a modified unit for repair.
• The customer sending in the unit pays round-trip shipping on all non-warranty service and updates, and is
solely responsible for payment of any charges. Second-party payment is not permitted. Information about a
service unit is only available to the customer sending it in, not to second parties.
• Wadia does not convert products for use with a different A.C. line voltage.
• For units more than 12 years old, or those which have been unused for a year or more, please contact Customer
Service for preliminary advice on possible additional charges that may apply to these special cases.
• Certain repair parts are no longer available for these older models. To avoid the expense of needlessly shipping
a non-repairable unit, please be certain to call or email Customer Service beforehand."

I have a Wadia 171i transport and the warranty section also speaks to warranty issues being handled between Wadia and the customer. So what any customer should expect from them is that they handle things on their end as they proscribe.

Seattlehifi - I commend your willingness to help! What I am amazed at though is your continued defense of the un-defenseable. Wadia products have continued to be marketed via the same website; if your suggestion above is correct and it hasn't been updated over the last two years that speaks volumes about the lack of customer foresight and therefore service that the new owners have. Additionally, they continue to ship product with the same warranty information, my 171I is only a few months old. If the information continues to be incorrect one could ask why the dealer network hasn't pressed them to update it and shipping materials versus having frustrated and misinformed customers that they then have to deal with? Excepting for the direct slight you feel above, I think you're chidding the wrong people.

Seattlehifi - we can agree to disagree about the points you made about the warranty, however, if their process has changed then they should have advised customers via their website and warranty card documentation - what's so difficult about giving customers the proper information and process to follow? That's my point about this - I don't really care which process they want followed - direct or via a dealer - they should be concientious enough and customer focused enough to advise people properly so that they can address their issues accordingly.