Anthem Customer Service


Very disappointed with Anthem customer service. Long time customer and a working television, film and music producer.

No phone support and email correspondence is just pitiful. Took me half a dozen emails to answer a simple question about the correct ARC microphone to use with one of their amps. And it took a supervisor, and even then very incomplete answer. My follow up emails and concerns completely ignored. 

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carlsbad2: Consider yourself the exception. That’s not what my experience was, or of numerous people that have posted negatively about their customer service and equipment issues. They have nothing to offer on the quality, performance or customer service level that I expect, so I have no reason to ever want to speak to anyone there unless they’re giving something away, in which case I would regift it to someone I don’t like! I hope you enjoyed your conversation, perhaps they have gotten the word...

Experts say that on average for every dissatisfied customer, 12 potential customers will learn of that that negative experience somewhere, somehow.  The same applies for a positive experience.

That's frustrating, OP ... it's not like you don't have a million other things to do ... 

Thanks, for sharing!

 

 

I could be mistaken, but my guess is that for every dissatisfied person who posts negatively about something, there are many, many times more satisfied people who don't bother posting....