**Advice Needed**Damage To Imported Speakers**

Take it to a cabinet shop as suggested above.

Disputes relating to damaged goods following shipping are generally with the shipper and not the supplier.unless there is fairly categoric proof that the goods were damaged before shipping or (possibly) that the supplier was negligent in how the goods were packed. Unless immediate action is taken against the shipper e.g. following evidence of obvious transit damage to the packaging local to the damage to the speakers it very difficult to succeed in a claim. As regards Kronos AV which is based in Northern Ireland (constitutionally part of the UK), any legal proceedings would have to be taken in that jurisdiction.

Did you ever try calling either the dealer or Heco since emailing didn’t work?

Remember, once you attempt to repair the cabinet, all bets are off and you may void the warranty. I would mail a certified and regular postage letter to the manufacturer and audio shop. Document phone calls and attempts as well. If you don’t receive a response, I would leave comments on every social media platform possible, share your experience, and warn people about the seller and manufacturer. I would bet a paycheck that if you leave negative comments on Instagram, Facebook, etc., someone will reach out within hours.

If all else fails, find a custom woodworker, not just a regular cabinet shop, to repair the crack with structural epoxy - possibly T88. It’s hard to determine the best method without examining the speaker cabinet. Best of luck!

I don’t think we need to tell OP the lesson he should learn from this.

Adding pictures to the post would help.  Has the OP determined what he would like Kronos to do about the damage?  If it was to be covered by insurance with the carrier, it’s probably too late for Kronos to make a claim.  Maybe getting a local estimate for repair and asking Kronos to cover it would be the best way to proceed.  Perhaps the repair could even be accomplished at the same time.