Disputes relating to damaged goods following shipping are generally with the shipper and not the supplier.unless there is fairly categoric proof that the goods were damaged before shipping or (possibly) that the supplier was negligent in how the goods were packed. Unless immediate action is taken against the shipper e.g. following evidence of obvious transit damage to the packaging local to the damage to the speakers it very difficult to succeed in a claim. As regards Kronos AV which is based in Northern Ireland (constitutionally part of the UK), any legal proceedings would have to be taken in that jurisdiction.
**Advice Needed**Damage To Imported Speakers**
Hey everyone..
2+ years ago I had a crush on the Heco "Aurora 700 Colors" model in the Sunrise Orange color..The ONLY place to buy Heco speakers in the USA had NO intention of bringing these in,so I contacted an Authorized Dealer in the United Kingdom,KRONOS AUDIO VISUAL (UK) LIMITED...
They offered me a decent price so a deal was concluded..The speakers arrived in a few weeks & after unboxing one of them,visual inspection revealed a corner seam split open & separating about 6" long & up from the bottom..
I immediately took several pics & emailed Kronos AV..NO reply..Week after week,month after month for the last 2 years I have emailed not only Kronos AV but Heco Germany as well..NEITHER company has EVER seen fit to even acknowledge receipt of my emails,let alone the actual problem..
The Warranty was supposed to be 5 years & I really like the speakers sound BUT I couldn't ever sell them if I wanted because of the cabinet..So far the split has not expanded,probably because the speakers haven't moved since set up..
ANY advice from the community on how to proceed from here?Am I just screwed & have no path to getting these fixed?
Thanks very much.Take care..