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**Advice Needed**Damage To Imported Speakers**

Hey everyone..
 2+ years ago I had a crush on the Heco "Aurora 700 Colors" model in the Sunrise Orange color..The ONLY place to buy Heco speakers in the USA had NO intention of bringing these in,so I contacted an Authorized Dealer in the United Kingdom,KRONOS AUDIO VISUAL (UK) LIMITED...
 They offered me a decent price so a deal was concluded..The speakers arrived in a few weeks & after unboxing one of them,visual inspection revealed a corner seam split open & separating about 6" long & up from the bottom..
 I immediately took several pics & emailed Kronos AV..NO reply..Week after week,month after month for the last 2 years I have emailed not only Kronos AV but Heco Germany as well..NEITHER company has EVER seen fit to even acknowledge receipt of my emails,let alone the actual problem..
 The Warranty was supposed to be 5 years & I really like the speakers sound BUT I couldn't ever sell them if I wanted because of the cabinet..So far the split has not expanded,probably because the speakers haven't moved since set up..
 ANY advice from the community on how to proceed from here?Am I just screwed & have no path to getting these fixed?
 Thanks very much.Take care..
 

freediver

Showing 1 response by tcotruvo

tcotruvo's avatar
tcotruvo
179 posts
 

I don’t think we need to tell OP the lesson he should learn from this.

Adding pictures to the post would help.  Has the OP determined what he would like Kronos to do about the damage?  If it was to be covered by insurance with the carrier, it’s probably too late for Kronos to make a claim.  Maybe getting a local estimate for repair and asking Kronos to cover it would be the best way to proceed.  Perhaps the repair could even be accomplished at the same time.

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