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Besides the BBB how do you fight claim resolution against FedEx

I shipped a subwoofer to a buyer with FedEx and despite packing it with hard foam and double boxing it, the subwoofer was damaged in transit, most likely dropped.  FedEx denied my $350 claim. Interestingly, I was the receiver of a subwoofer that was damaged in transit a few weeks ago.  It seems that FedEx is not too good at shipping fragile items. Has anyone had such experience withe this company and were you successful in your claim?  thanks.

spenav
spenav OP
416 posts
 

I will try that next.  Thanks.

sfar's avatar
sfar
1,756 posts
 

An issue with hard foam is that it is sacrificial. It does absorb the force of an impact but in doing that is crushed, losing effectiveness in the case of any subsequent impact. I've found high-density but resilient foam to be more effective than rigid foam.

geof3
1,126 posts
 

The only time you might have a case with Fed Ex is if you used the factory shipping box and system as they are designed to handle shipping stress. Not 100% foolproof, but you’ll be in a better position. Rarely will any of the big companies pay out a claim if something was packed “unprofessionally”.

lalitk's avatar
lalitk
5,109 posts
 

Your only protection is a packaging that can withstand multiple drops. I found freight shipping on a pallet to be much better alternative for subs, speakers and sensitive electronics. 

spenav OP
416 posts
 

@lalitk 

Good points. I like the approach by some companies (AGD) to put their electronics in hard cases. Very effective. 

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