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Besides the BBB how do you fight claim resolution against FedEx

I shipped a subwoofer to a buyer with FedEx and despite packing it with hard foam and double boxing it, the subwoofer was damaged in transit, most likely dropped.  FedEx denied my $350 claim. Interestingly, I was the receiver of a subwoofer that was damaged in transit a few weeks ago.  It seems that FedEx is not too good at shipping fragile items. Has anyone had such experience withe this company and were you successful in your claim?  thanks.

spenav

Showing 5 responses by spenav

spenav OP
416 posts
 

I will try that next.  Thanks.

spenav OP
416 posts
 

@lalitk 

Good points. I like the approach by some companies (AGD) to put their electronics in hard cases. Very effective. 

spenav OP
416 posts
 

@mitch2 

Very good advice. Won’t happen to me twice, there is no wisdom in the second kick of a mule. 

spenav OP
416 posts
 

@rsf507 

I got some money back from them including shipping. It was very close to what I was asking. 
I agree that subs are better sold locally. Thanks. 

spenav OP
416 posts
 

@br3098 

Thanks for the advice. I don’t think I will be selling another sub unless it’s a local sale with pickup. 

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